Payments | Services Offered | General Info
FAQs
If you still need the answer to a question you don’t see here, please contact us and we will be happy to help.
Insurance & Financial
What payment options do you offer?
We accept cash, debit cards and credit cards. We also accept Cherry, CareCredit and Trupanion if you need payment options to help cover care.
Do you require payment at the time of the visit?
Yes. In order to provide the best possible medical care, we require payment at the time all are rendered. If you need assistance in getting care, we will provide all options for payment prior to services being completed.
What is pet insurance?
Pet insurance is the equivalent to human health insurance, but for your furry friend. When you insure the health of your dog or cat, it gives you peace of mind to know that unexpected medical bills would be covered by your pet insurance. These insurance options not only help you financially, but also allow you to provide the best medical care you can to your companion, even when there is excellent health. With pet insurance, you can choose the right treatment for your baby, eliminating the finances as a deciding factor on the well being of your companion.
When deciding which company to choose for pet insurance, there are multiple factors to consider. We believe excellent and immediate coverage are the most important factors, along with outstanding client service that is available 24/7. While many companies offer amazing options, we believe Trupanion offers the best options to our clients.
We accept all pet insurances at Isla Veterinary Boutique Hospital, but we recommend Trupanion, as they are the only pet insurance that offers “Vet Direct Pay”. With this technology, Trupanion eliminates the need to submit paper claims and avoids the waiting process for reimbursements. “Vet Direct Pay” allows you to pay your portion of the medical bill and Trupanion takes care of the rest, within minutes, as claim decisions are made at the time of checking out. This means no more paying out of pocket and no more waiting for reimbursements!
Trupanion’s comprehensive policy covers surgeries, diagnostic tests, medications, treatments, and more. Whatever your furry friend needs, they cover 90% of the eligible bill. For more details and for enrollment, please visit their website at www.trupanion.com. Please be aware that Trupanion and Isla Veterinary Boutique Hospital are completely different entities. We just truly believe in their purpose and vision! If a different pet insurance company may suit your needs better, we would love to help you in the process of choosing the right option for you!
General
What are your office hours?
Please read our office hours below:
Mon - Fri | 7:30am - 5:30pm
Saturday | Closed
Sunday | Closed
Please note that our office will be closed in observance of the following holidays:
New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day
How do I schedule an appointment?
For your convenience, we offer the following methods to schedule your appointments:
- To request appointment availability, please click here to fill out the form. Our scheduling coordinator will contact you to confirm your appointment.
- Call our office at (972) 738-1111.
What do I need to bring to my pet's first appointment?
In order to prepare for your first appointment at Isla Veterinary Boutique Hospital, there are multiple items that we kindly request for you to bring with you, as they will assist in providing the best and most thorough medical care that can be provided to your furry companion. These items requested items are:
- Medical records - Please provide us with the full patient medical records prior to or when arriving to your first appointment. These can be faxed (972-738-1111) or emailed to us directly from your previous veterinary clinic or they can be supplied by you. If you prefer for one of our Client Service Specialists to contact your previous veterinary clinic to request these documents, please let us know and we will gladly assist you.
- Vaccine records - These records are usually part of your pet’s full medical records, but it is important to specify that these vaccine records will assist in tailoring our preventive care plan for your companion.
- Stool sample from your pet - We strongly recommend for you to bring a fresh stool sample from your pet not only for the first appointment, but also for every appointment, as we may or may not need it for parasite testing. This fresh stool sample should be collected within 1-2 hours before your appointment. If it is collected the night prior, please refrigerate it as soon as it is collected.
- List of medications - Please provide us with a list of all the medications and supplements that your furry friend might be on, as well as their concentrations and dosages. If it makes it easier for you, we encourage you to bring the bottles of medications and supplements or pictures of their labels.
What if I need to reschedule?
Please call our office at any time if you need to reschedule. We’ll work with you to help you find another date that fits your schedule.
What do I need to know or do before my appointment with my fur baby?
If your feline or canine companion is sick, there are multiple ways you can help us and help your furry companion make your visit less stressful and potentially more rewarding.
- If any urinary issues are present, please avoid having your pet urinate for at least several hours before your appointment.
- If any vomiting or diarrhea are seen, we recommend fasting for 10-12 hrs before your appointment. However, please inform us of your concerns when making your appointment, as this recommendation may change.
- If your fur baby is usually nervous, scared, or potentially aggressive when visiting the veterinary hospital or clinic, please inform us so that we can share ideas on what may calm your baby down, so that the appointment can be as stress-free as possible.
Payments | Services Offered | General Info
FAQs
If you still need the answer to a question you don’t see here, please contact us and we will be happy to help.
Insurance & Financial
What payment options do you offer?
We accept cash, debit cards and credit cards. We also accept Cherry, CareCredit and Trupanion if you need payment options to help cover care.
Do you require payment at the time of the visit?
Yes. In order to provide the best possible medical care, we require payment at the time all are rendered. If you need assistance in getting care, we will provide all options for payment prior to services being completed.
What is pet insurance?
Pet insurance is the equivalent to human health insurance, but for your furry friend. When you insure the health of your dog or cat, it gives you peace of mind to know that unexpected medical bills would be covered by your pet insurance. These insurance options not only help you financially, but also allow you to provide the best medical care you can to your companion, even when there is excellent health. With pet insurance, you can choose the right treatment for your baby, eliminating the finances as a deciding factor on the well being of your companion.
When deciding which company to choose for pet insurance, there are multiple factors to consider. We believe excellent and immediate coverage are the most important factors, along with outstanding client service that is available 24/7. While many companies offer amazing options, we believe Trupanion offers the best options to our clients.
We accept all pet insurances at Isla Veterinary Boutique Hospital, but we recommend Trupanion, as they are the only pet insurance that offers “Vet Direct Pay”. With this technology, Trupanion eliminates the need to submit paper claims and avoids the waiting process for reimbursements. “Vet Direct Pay” allows you to pay your portion of the medical bill and Trupanion takes care of the rest, within minutes, as claim decisions are made at the time of checking out. This means no more paying out of pocket and no more waiting for reimbursements!
Trupanion’s comprehensive policy covers surgeries, diagnostic tests, medications, treatments, and more. Whatever your furry friend needs, they cover 90% of the eligible bill. For more details and for enrollment, please visit their website at www.trupanion.com. Please be aware that Trupanion and Isla Veterinary Boutique Hospital are completely different entities. We just truly believe in their purpose and vision! If a different pet insurance company may suit your needs better, we would love to help you in the process of choosing the right option for you!
General
What are your office hours?
Please read our office hours below:
Mon - Fri | 7:30am - 5:30pm
Saturday | 10:00am - 2pm
Sunday | Closed
Please note that our office will be closed in observance of the following holidays:
New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day
How do I schedule an appointment?
For your convenience, we offer the following methods to schedule your appointments:
- To request appointment availability, please click here to fill out the form. Our scheduling coordinator will contact you to confirm your appointment.
- Call our office at (972) 738-1111.
What do I need to bring to my pet's first appointment?
In order to prepare for your first appointment at Isla Veterinary Boutique Hospital, there are multiple items that we kindly request for you to bring with you, as they will assist in providing the best and most thorough medical care that can be provided to your furry companion. These items requested items are:
- Medical records - Please provide us with the full patient medical records prior to or when arriving to your first appointment. These can be faxed (972-738-1111) or emailed to us directly from your previous veterinary clinic or they can be supplied by you. If you prefer for one of our Client Service Specialists to contact your previous veterinary clinic to request these documents, please let us know and we will gladly assist you.
- Vaccine records - These records are usually part of your pet’s full medical records, but it is important to specify that these vaccine records will assist in tailoring our preventive care plan for your companion.
- Stool sample from your pet - We strongly recommend for you to bring a fresh stool sample from your pet not only for the first appointment, but also for every appointment, as we may or may not need it for parasite testing. This fresh stool sample should be collected within 1-2 hours before your appointment. If it is collected the night prior, please refrigerate it as soon as it is collected.
- List of medications - Please provide us with a list of all the medications and supplements that your furry friend might be on, as well as their concentrations and dosages. If it makes it easier for you, we encourage you to bring the bottles of medications and supplements or pictures of their labels.
What if I need to reschedule?
Please call our office at any time if you need to reschedule. We’ll work with you to help you find another date that fits your schedule.
What do I need to know or do before my appointment with my fur baby?
If your feline or canine companion is sick, there are multiple ways you can help us and help your furry companion make your visit less stressful and potentially more rewarding.
- If any urinary issues are present, please avoid having your pet urinate for at least several hours before your appointment.
- If any vomiting or diarrhea are seen, we recommend fasting for 10-12 hrs before your appointment. However, please inform us of your concerns when making your appointment, as this recommendation may change.
- If your fur baby is usually nervous, scared, or potentially aggressive when visiting the veterinary hospital or clinic, please inform us so that we can share ideas on what may calm your baby down, so that the appointment can be as stress-free as possible.
Contact us
General Inquiries
Address
-
USA —
123 Pet Lane, Springfield, IL 62701
Hours
-
Mon-Fri 9:00AM — 4:00PM