Isla Veterinary Privacy Policy
Effective Date: January 1, 2026
At ABM Bezner LLC (D.B.A. Isla Veterinary) (“Isla Vet,” “we,” “our,” or “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information, including how we communicate with you via SMS (text message) and email.
Information We Collect
We may collect the following types of personal information when you interact with our clinic:
- Name
- Phone number
- Email address
- Mailing address
- Pet information (name, breed, medical history)
- Appointment and service history
- Payment and billing information
This information is collected when you:
- Schedule an appointment
- Complete forms (online or in-clinic)
- Communicate with our team
- Opt in to receive text messages or emails
How We Use Your Information
We use your information to provide a high level of care and communication, including:
- Scheduling and confirming appointments
- Sending reminders and follow-ups
- Sharing important updates about your pet’s care
- Communicating about your account, invoices, or services
- Sending clinic updates, announcements, or relevant offers
We aim to keep communication helpful, timely, and relevant.
SMS (Text Message) Communications
By providing your phone number and opting in, you consent to receive SMS messages from Isla Vet, which may include:
- Appointment reminders
- Treatment updates
- Follow-up care instructions
- Account notifications
- Occasional clinic updates
Important Notes:
- Message frequency may vary
- Message and data rates may apply
- You can opt out at any time by replying STOP
- For help, reply HELP or contact us directly
We will only send SMS messages to individuals who have provided consent.
Email Communications
If you provide your email address, we may send:
- Appointment confirmations and reminders
- Medical and care-related information
- Clinic news and updates
You can unsubscribe from marketing emails at any time using the link in the email.
How We Protect Your Information
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
- With trusted service providers who help us operate our business (e.g., payment processors, communication platforms)
- When required by law or to protect the safety of our clients, patients, or team
All third-party partners are expected to keep your information secure and confidential.
Your Choices
You are in control of your information:
- Opt out of SMS anytime by replying STOP
- Unsubscribe from emails using the provided link
- Contact us to update or correct your information
Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact us:
Isla Veterinary
info@islavet.com
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.